How are the payroll tiers determined? Your payroll tier is determined by the number of paychecks processed per month. We have initially placed you into a tier based on the average number of checks you have processed over the past six months. Below is a table showing the tier structure and pricing:
When will I be affected by this tiered payroll change? You will be affected by this change at the time of your upcoming renewal date on or after December 1, 2014. With your renewal, you will be charged at the appropriate tier for the number of paychecks you process on your Sage 50 Accountant Edition. If you do not process any paychecks, you will not be affected by this change.
Why am I being charged for the number of paychecks I process? We’ve done this to stay aligned with industry standards. Our prices are still comparable to our competitors’, especially when you consider the total value of your Sage Accountants Network membership, which includes unlimited access to phone support, use of the Sage 50 Accountant Edition, product updates, software discounts to pass on to your clients, access to online product training, and access to a business acumen program that gives you guidance and information on how to acquire new clients or how to work smarter, not harder.
What if I don’t process payroll? If you do not process payroll, you will not be placed into a payroll tier, and your membership will not be affected by this change. If you do not process payroll but was placed into a payroll tier, please contact us at 1-866-565-2726 or AccountantsNetwork@Sage.com, so we can update your file.
Whom do I contact if my payroll tier level is incorrect? If the payroll tier indicated on your renewal is incorrect, simply contact us at 1-866-565-2726 or AccountantsNetwork@Sage.com.